In the Players view you can check that all the players are online and contact the server normally. The player should contact the server every few seconds.


Information about the connections is updated when you log into the management. To see the most current situation in the Players view, refresh the view by pressing F5 on your keyboard or by clicking the refresh icon on your browser.



If the delay is longer than a few seconds, try refreshing the view by pressing the F5 key.


If the delay is notably long even after refreshing the page, it may indicate a connection error.


Start by checking that the Player PC, or the display it is built in, is plugged in and powered up. Also, check that your network connection works properly. If both the Player PC and the internet connection function normally but the delay shown on the Management Site persists even after you refresh the view, contact us at support@idid.fi.