Frequently Asked Questions

I forgot my username or password
Your username is the email address for which the account was created, e.g. firstname.lastname@company.com. If you forget your password, you can...
Fri, 9 Jun, 2017 at 5:50 PM
Recommended resolutions for materials
The recommended resolution for full screen material is 1920x1080px for horizontal displays and 1080x1920px for vertical displays. The material shoul...
Thu, 8 Jun, 2017 at 4:30 PM
The video I uploaded is not visible in the media library
When the video you uploaded on the server is ready for use, it appears on the list in the media library. You can see a thumbnail image of the video as wel...
Thu, 8 Jun, 2017 at 4:38 PM
The logo is pixelated in the content
RA pixelated logo or other image may look like this... ...when it should look like this: The reason for this is usually th...
Thu, 8 Jun, 2017 at 4:40 PM
The player's connection on the site is not up to date
In the Players view you can check that all the players are online and contact the server normally. The player should contact the server every few seconds....
Thu, 8 Jun, 2017 at 4:28 PM
The content/template I created is not previewed properly
If the new content / changes you made in content is not previewed properly on the management site, it is usually because the page has not been refreshed aft...
Fri, 9 Jun, 2017 at 5:56 PM
How quickly are the changes updated on displays?
The iDiD Player contacts the server more than once a minute to check if there are new content or changes in the schedule. This means that any changes are up...
Thu, 8 Jun, 2017 at 4:31 PM
If I make changes on a template, will it affect existing content?
No. The changes you make on the templates are not automatically updated on the content to prevent any unwanted changes on the content that is displayed on...
Thu, 8 Jun, 2017 at 4:33 PM
An element I've added on the template is not visible or it's only partially visible
The elements in the content are in an order indicated in the elements menu in the editor, so that the first element on the list is at the top in the content...
Thu, 8 Jun, 2017 at 4:34 PM
I can't edit content/a template
If you only get the Open stack -button on the action bar when you choose content, the most likely reason is that the content (or template) is inherited fr...
Thu, 8 Jun, 2017 at 4:35 PM