iDiD software displays scheduled content using the cache memory of the player device, which means that losing the connection to internet does not affect displaying locally stored image and video content. However, displaying html content that is updated from online sources will be discontinued if the player device loses connection to the internet. Furthermore, adding new content or edits to the existing ones cannot be updated on the displays if the internet connection is lost. This is why it may be beneficial, particularly in larger organizations, to monitor the online status of the players.

By subscribing to receive offline notifications, you will get an automated email when a player on or below your account level has not contacted the server for a minimum of 4 hours.

Subscribe to receive offline notifications

  1. Start by going to the Home view in the view menu and press on Settings.
  2. Subscribe to receive offline notifications by pressing on Offline notifications.

The settings are saved automatically when you leave the settings page by pressing on Back.

The notifications are sent to the email address set as your user account.

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